USA Shipping
Natural Footgear typically ships parcels within 1 business day. Once your order ships out to you, we’ll send you an e-mail that contains your tracking number. Please note that the electronic tracking info is sometimes delayed for several hours, so don’t worry if you can’t track your package within the first few hours after receiving your shipping notification.
Please note that Natural Footgear is not responsible for parcels that are damaged in transit or that have been lost, misplaced, or damaged after having been successfully delivered (based on the electronic tracking information).
We are pleased to offer U.S. customers FREE SHIPPING on all orders over $75! Please see our Free Shipping policy page for more details about this discount.
International Shipping
Natural Footgear believes that everybody should have access to the finest natural foot health products on the market, which is why we ship to almost every country in the world. We ship all orders promptly, however, delivery times may be delayed by the length of time a country's customs authority or agency holds the parcel prior to releasing it for delivery. This delay is outside of our control.
Please also note that, if you are having footgear shipped to a location outside the United States, it is your sole responsibility to pay any additional customs fees or VAT your country may require. Customs fees vary from country to country and are outside of our control.
We do our best to ensure the successful transfer of footgear from the United States to international destinations, but all international customers must understand that once their parcel enters the mailstream, we cannot be held accountable for any damages, losses, or undelivered packages.
We offer the most reasonable shipping rates possible to our international customers. The shipping fees for international orders are based on actual costs associated with parcel weight and destination.
Returns and Exchanges
Natural Footgear offers a 30-day money-back guarantee on most products (some conditions apply). If you’re not satisfied with your footgear, send your gear back to us within 30 days of receiving it for a full refund (less shipping fees) or exchange. We also offer a 90-day materials warranty on certain types of footgear (e.g., Correct Toes) if this gear breaks down under athletic use.
If you would like to exchange your footgear or return it for a refund, e-mail us at exchanges@naturalfootgear.com or returns@naturalfootgear.com, respectively. We'll provide you with instructions and a mailing address for shipping. We'll notify you via e-mail when your parcel arrives at our facility and then again after we send out your new product or process the returned item and issue you your refund (please note that the shipping fees associated with your order will not be refunded).
All items must be returned in their original, unblemished condition and with their original packaging (except for Correct Toes; more details about this here). Items returned to us with visible wear and tear will not be accepted for return or exchange.
Returns
For returns, we’ll credit your money back within 5 business days of receiving your returned item. Please note that both U.S. and international customers will be responsible for the shipping fees on all returns.
For more information on our money-back guarantee, please click here.
Exchanges
For exchanges of the same product (U.S. orders only), we’ll ship you your new footgear free of charge after we receive your exchange item. Please allow up to 5 business days for the processing and shipping of the exchange item. All exchanges are subject to product availability. International customers seeking to exchange an item should simply place a new order for the desired size through the Natural Footgear website and then return the original item for a refund.
Undeliverable Parcels
It is the customer's responsibility to provide Natural Footgear with an address that's deliverable with mail shipping services. In a situation in which we receive a parcel back at our facility that's marked "Undeliverable," we will refund the customer for their order but not for the original shipping fees. To re-ship, customers will need to place a new order on the site using a deliverable address.
